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Mauricelacroix Shop



What is unique about this Maurice Lacroix shop?
We are the official operator of the Maurice Lacroix shop and, therefore, we are the official online representation of the Swiss premium brand Maurice Lacroix. Based on our direct and close cooperation with the manufacturer, we are able to offer our clients the entire brand experience online.

Who is responsible for the Maurice Lacroix shop?
We, the ML Retail GmbH, are the official partner of the Maurice Lacroix brand for its online distribution in several European countries and, hence, we are fully responsible for the official Maurice Lacroix shop.  We distinguish ourselves by our strong partnership with the manufacturer and by our enormous Maurice Lacroix assortment.

Do I have disadvantages related to my purchase via the official Maurice Lacroix shop in comparison to a brick and mortar store?
We offer an extensive shopping experience and the full customer support since we are an authorized specialist dealer and the official operator of the Maurice Lacroix shop. You will receive every watch in its genuine packaging with all required documents and especially with the stamped warranty card of the manufacturer.

How long does the shipping of my order take?
We ship all watches with DHL or the value parcel service Intex in accordance to the order value. Shipments with the DHL take generally 1 -3 business days, which also depend on the location of your residence. In the case of an Intex delivery, we agree on a suitable delivery date and the personal courier delivers the watch on the agreed date.

What should I do with a defective watch?
Prior to the shipment of orders, the watches have to pass a final inspection in order that only faultless watches are sent to you. However, it is possible that minor flaws are not detected or that certain functions are not clearly evident during the inspection. Please contact our customer service in such cases and we are sure that we will find an ideal solution. This holds also for cases when the flaw appears only after a certain time.

What are the watch optimal service intervals?
Like any high-precision instrument, a watch needs to be serviced regularly in order to work perfectly. Obviously, we cannot indicate the intervals for such work, which depends on the model, climate and the care taken by the watch's owner. As a general rule, service intervals are between 4 and 5 years, depending on the use of the watch.

What are the water-resistance norms?
Current norms state that a watch can only be called "Water-resistant" if it withstands perspiration, drops of water, rain, or immersion in one meter of water for 30 minutes. Superior levels of water-resistance are generally indicated on the dial or the case in the form of bars of pressure or a depth in meters. Diving watches are subjected to even more stringent tests. They must be capable of being used for at least one hour a day at a depth of 100 meters. It is important to remember that the water-resistance of a watch is tested at a particular point in time and is not guaranteed for life. Any work on the case, or strong changes of temperature (e.g. taking a cold shower after lying in the sun), as well as the ageing of materials can lead to moisture penetrating the most water-resistant watch.

Can I wear a Maurice Lacroix stainless steel watch if I am allergic to nickel?
The materials used by Maurice Lacroix are subjected to severe tests in order to avoid this problem. The stainless steel used by Maurice Lacroix does contain nickel, but this must first be transferred from the material to the skin before an allergy is triggered. Our stainless steel is so stable that it does not release nickel and is therefore safe for allergy sufferers. The only exception is for those who are hyper-sensitive to stainless steel, i.e. those who cannot cook or eat with stainless steel utensils.

What is the power reserve for a self-winding mechanical Maurice Lacroix watch and how does it work?
The functioning of a self-winding mechanical Maurice Lacroix movement depends on the wrist movements of the wearer. When fully wound, the watch will usually have a power reserve of around 43 hours. Since the watch's self-winding mechanism is directly linked to the wearer's activity, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or more, which ensures that the watch will continue to run throughout the night. However, if a watch has not been worn for several days and its power reserve has thus run low, we recommend you wind the watch manually for around 30 rotations of the crown (clockwise) to ensure the best possible rate from the outset.

What is the difference between a chronograph and a chronometer?
A chronograph is a watch with hands that display hours, minutes and seconds, together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and 30-minute and 12-hour totalisers. A chronometer is a watch that has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures, as well as water-resistance tests. These tests are conducted over a 15-day period.